FAQS

OUR RETURN POLICY -  EFFECTIVE APRIL 2019
  • You can return an item within 14 days of receiving your order for a store credit. Items outside of this time period cannot be returned or exchanged. 
  • If you receive a defective item or your order is missing an item, please reach out to irene@hoggoutfitters.com within 30 days of receiving your order with pictures and/or video of your defective item or a picture of your packing slip for missing items. Item will be replaced by way of store credit or replacement. Items outside of this time period will not be credited or replaced.

Please make sure your cup is not damaged or defective before customizing as no credits or replacements will be issued on customized items.

ORIGINAL SHIPPING ON ORDERS IS NON REFUNDABLE.  

Hi All - Quick overview of how I started this company.

My name is Irene and I started my wholesale company in early 2017.  I have many years of experience selling on Amazon, eBay and Walmart.com.  Two years ago I decided to stop selling other people's products and start manufacturing my own.  Since then, it's been a long and fun journey. I have managed to create my own brand and sell it really well on several marketplaces.  Since I have been doing so well with my brand, I decided I wanted to share my products with other smalls business and mom and pop stores.

I created a wholesale Facebook group and in 3 short months I went from 10 members to 10,000!! And here I am today with a wholesale website.  Who would have thought?  Thank you to all who purchase and give my products a try.  Those that buy from me know I stand behind everything that I sell, my company, and my customers 100%.

Below are FAQs:

Q. How long does it take to ship my item after payment is received?
A. Standard Processing time takes 3-5 business days not including weekends and holidays and then 3-5 business days with the shipping carrier after that.

Orders with Expedited Processing, go out within 48 hours and arrive in 3-5 business days.

Orders with, overnight, 2 and 3 day shipping go out within 48 hours and arrive in 1, 2 or 3 days depending which option you choose.

Q. Will I get tracking?
A. Yes you will get tracking emailed to you once your label is created. Tracking will updated when the shipping carrier receives your package.

Q. How much is shipping?
A. Shipping is free for purchases over $125.  There is a shipping fee below this total cart amount.

Q. Do you run sales /promos?
A. Yes. We run random sales and promos. They are announced via our email mailing list. 

Q. Do you ship to Canada / Puerto Rico / Alaska / Hawaii?
A. Yes but shipping is extra. For international orders you will be billed separately for duties and border fees through the shipping carrier.

Q. Can I add to my order?
A. We cannot add to orders once they have been placed.

Q. Can I make changes to my order?
A. We cannot make any changes to your order once it has been placed. This includes your shipping address. Please check over and make sure your order and personal information is correct before submitting payment and completing your order.