Sezzle

FAQS

Hi All - Quick overview of how I started this company.

My name is Irene and I started my wholesale company in early 2017.  I have many years of experience selling on Amazon, eBay and Walmart.com.  Two years ago I decided to stop selling other people's products and start manufacturing my own.  Since then, it's been a long and fun journey. I have managed to create my own brand and sell it really well on several marketplaces.  Since I have been doing so well with my brand, I decided I wanted to share my products with other smalls business and mom and pop stores.

I created a wholesale Facebook group and in 3 short months I went from 10 members to 10,000!! And here I am today with a wholesale website.  Who would have thought?  Thank you to all who purchase and give my products a try.  Those that buy from me know I stand behind everything that I sell, my company, and my customers 100%.

Below are FAQs:

Q. How long does it take to ship my item after payment is received?
A. Standard Processing time takes 1-3 business days not including weekends and holidays and then 3-5 business days with the shipping carrier after that.

Orders with Expedited Processing, go out within 48 hours (not including Sat/Sun) and arrive in 3-5 business days.

Orders with, overnight, 2 and 3 day shipping go out within 48 hours (not including Sat/Sun) and arrive in 1, 2 or 3 business days depending which option you choose.

Q. Will I get tracking?
A. Yes you will get tracking emailed to you once your label is created. Tracking will updated when the shipping carrier receives your package.

Q. How much is shipping?
A. Shipping is free for purchases over $125.  There is a shipping fee below this total cart amount.

Q. My package shows to have been delivered but I cannot find it?
A.If your tracking information shows that your package was delivered, but you can't find it:

Verify the shipping address that you input at checkout is correct.

Look for a notice of attempted delivery.

Look around the delivery location for your package.

See if your package was delivered close by or if a neighbor accepted the package for you. 

Sometimes a package will travel through multiple carriers. Make sure to check your home and your Post Office if you sometimes receive mail there. 
Reach out to the shipping carrier to see if they can give you further information or contact your driver for you to find where it was delivered to. 
Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
If your package has not arrived within 48 hours of saying it was delivered. Please send an email to irene@hoggoutfitters.com with the following information:
 
Order Number.
 
First and Last Name on your order. 
 
Shipping Address on your order.
 
Order Date and Total.
 
Order Tracking Number.

Q. Do you run sales /promos?
A. Yes. We run random sales and promos. They are announced via our email mailing list. 

Q. Do you ship to Canada / Puerto Rico / Alaska / Hawaii?
A. Yes but shipping is extra. For international orders you will be billed separately for duties and border fees through the shipping carrier.

Q. Can I add to my order?
A. We cannot add to orders once they have been placed.

Q. Can I make changes to my order?
A. We cannot make any changes to your order once it has been placed. This includes your shipping address. Please check over and make sure your order and personal information is correct before submitting payment and completing your order.

Q. Does my order come with straws?
A. Items that come with straws are noted in the title and description. If your order included straws they are usually wrapped in bubble wrap inside of the big box the tumblers came in. They sometimes get mistaken as packing material and thrown away. Make sure to check your packing material before disposing of it.

Please find below a chart with straw sizes for each item. 

RETURN POLICY 

  • You can return an item within 14 days of receiving your order for a store credit. Items outside of this time period cannot be returned or exchanged. Please reach out to irene@hoggoutfitters.com for return instructions.
  • If you receive a defective item or your order is missing an item, please reach out to irene@hoggoutfitters.com within 30 days of receiving your order with pictures and/or video of your defective item or a picture of your packing slip for missing items. **Item will be replaced by way of store credit.** Items outside of this time period will not be credited or replaced.
Please make sure your cup is not damaged or defective before customizing as no credits or replacements will be issued on customized items.
ORIGINAL SHIPPING ON ORDERS IS NON REFUNDABLE.