FAQS

Sections

Hi All - Quick overview of how I started this company.

My name is Irene and I started my wholesale company in early 2017. I have many years of experience selling on Amazon, eBay and Walmart.com. Two years ago I decided to stop selling other people's products and start manufacturing my own. Since then, it's been a long and fun journey. I have managed to create my own brand and sell it really well on several marketplaces. Since I have been doing so well with my brand, I decided I wanted to share my products with other smalls business and mom and pop stores.

I created a wholesale Facebook group and in 3 short months I went from 10 members to 10,000!! And here I am today with a wholesale website. Who would have thought? Thank you to all who purchase and give my products a try. Those that buy from me know I stand behind everything that I sell, my company, and my customers 100%.

FAQs

Q. How long does it take to ship my item after payment is received?
A. Standard Processing time takes 1-3 business days not including weekends and holidays and then 3-5 business days with the shipping carrier after that.

Orders with Expedited Processing, go out within 48 hours (not including Sat/Sun) and arrive in 3-5 business days.

Orders with overnight, 2 and 3 day shipping go out within 48 hours and then arrive based on the delivery speed. Orders placed over the weekend will ship out on Monday, and arrive Tuesday with next day, Wednesday, with two day, Thursday with 3 day.

Q. Will I get tracking?
A. Yes you will get tracking emailed to you once your label is created. Tracking will updated when the shipping carrier receives your package.

Q. How much is shipping?
A. Shipping is free for purchases over $125. There is a shipping fee below this total cart amount.

Q. My package shows to have been delivered but I cannot find it?
A.If your tracking information shows that your package was delivered, but you can't find it:

  1. Verify the shipping address that you input at checkout is correct.
  2. Look for a notice of attempted delivery.
  3. Look around the delivery location for your package.
  4. See if your package was delivered close by or if a neighbor accepted the package for you.
Sometimes a package will travel through multiple carriers. Make sure to check your home and your Post Office if you sometimes receive mail there.
Reach out to the shipping carrier to see if they can give you further information or contact your driver for you to find where it was delivered to.
Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
If your package has not arrived within 48 hours of saying it was delivered. Please send an email to irene@hoggoutfitters.com with the following information:
  1. Order Number.
  2. First and Last Name on your order.
  3. Shipping Address on your order.
  4. Order Date and Total.
  5. Order Tracking Number.

Q. Do you run sales / promos?
A. Yes. We run random sales and promos. They are announced via our email mailing list.

Q. Do you ship to Canada / Puerto Rico / Alaska / Hawaii?
A. Yes but shipping is extra. For international orders you will be billed separately for duties and border fees through the shipping carrier. 

Q. Can I add to my order?
A. We cannot add to orders once they have been placed.

Q. Can I make changes to my order?
A. We cannot make any changes to your order once it has been placed. This includes your shipping address. Please check over and make sure your order and personal information is correct before submitting payment and completing your order.

Q. Does my order come with straws?
A. Items that come with straws are noted in the title and description. If your order included straws they are usually wrapped in bubble wrap inside of the big box the tumblers came in. They sometimes get mistaken as packing material and thrown away. Make sure to check your packing material before disposing of it.

Please find below a chart with straw sizes for each item.


REWARDS FAQ & POLICY

Q. What are Hogg Rewards?
A. Hogg Rewards is our free rewards program for all Stainless Depot customers who have an account with us. This program lets you earn points for referring friends, making purchases, and includes a birthday gift! These points can then later be redeemed for coupons on future orders.

Q. How do I earn points?
A. You can start earning points from purchases by making an account with us here at The Stainless Depot! Our points program rewards 2 points for every $1 spent. You'll even get a bonus of 100 points for creating an account, 500 points on your birthday, 200 points for liking our Facebook page, and 100 points for reading this very FAQ page! See how easy it is? You're already earning points.

Q. How do I redeem my points?
A. When you have enough points and are logged in to your Stainless Depot account, a drop-down menu will appear during checkout allowing you to select how many points you'd like to redeem for a discount.

Q. Can I combine my points with other discounts and offers?
A. Yes! You can combine your points with other promotional discounts, offers, and gift cards.

Q. What happens to my points if I make a return?
A. Points earned from your returned order will be deducted from your account for any product that is returned. Points that were used on the returned order will go back to your account.

Q. Do my points expire?
A. Yes, after six (6) months of inactivity on The Stainless Depot website.

Q. Are there any limitations on the number of points I can earn or redeem?
A. There are no limitations on the number of points you can earn. You can only redeem points once per order for either $5 off for 500 points, $10 off for 1,000 points, $15 off for 1,500 points, or $25 off for 2,000 points.

Q. How can I see how many points I’ve earned from past purchases?
A. Log in to your account and click on your rewards history. You will see how many points you’ve earned on past purchases, when you have redeemed your points, any successful referrals, and birthday points.

Q. How come I earned less points than I should have on my order?
A. Certain items we sell are excluded from the Rewards Program. Most notably, no points are earned on CLOSEOUT items.

Q. How does the Refer a Friend work?
A. Enter your friend's email address (who isn't already with The Stainless Depot) into the Refer a Friend form and they will get an email with a link within it. On clicking the link, your friend will get a discount for $10 off on their next order of $75+ (this order cannot ship to the same address that is associated with the person who referred them's account) and, on completing that order, you will get $10 in Hogg Points added to your account. 

Q. I entered my Birthday but didn't get any points. Why?
A. If you entered your Birthday into your Rewards page, and your birthday is within the next 30 days from when you entered it, your reward will be granted in delay, up to 30 days. Subsequent years will not have these delays.

Q. How do the Hogg VIP Tiers work?
A. The Hogg VIP Club is based on how much has been spent within the past 12 months (from the date of signing up with The Stainless Depot). You get upgraded to the next Tier as soon as the spend amount is met. After 12 months, the Tier eligibility will be re-checked based on recent order values and you'll either remain in your tier or get downgraded to the appropriate Tier until the spend amount is reached again.

Q. Why do I have no Hogg Points if I'm in a VIP tier?
A. The rewards program officially launched on September 15th, 2021 and Hogg Points can officially begin to be earned from then on. However, if you were a customer before that date, you would get grandfathered into a VIP tier based on your year-to-date spend. Points are not awarded retroactively, but tier status is. In fact, you will be able to earn more rewards and benefits faster because of this.

Q. I'm a Hogg Hoarder, but when I went to checkout I didn't have Free Expedited Processing. What gives?
A. You still have to qualify for Free Shipping, even as a Hogg Hoarder. Once the minimum value is met, you'll see both Standard Shipping and Expedited Processing as free of charge during checkout.

Q. Are Hogg Points earned on purchasing Gift Cards? Redeeming them?
A. No, in both cases. The purchasing and redemption of a gift card does not earn points for any party.

NOTE:

Hogg Points are earned on the total purchase amount after discounts and gift card credit is applied, but before tax and shipping.

Hogg Points can be used in conjunction with other Stainless Depot promos.

Hogg Points are not earned on returned products. Any points used for the purchase of a product that is later returned will be refunded to your account.

Referral discounts cannot be used with any other Stainless Depot promos.

Referral discounts must be used on the first purchase of a new customer.

The Stainless Depot & Hogg Outfitters, LLC. reserves the right to adjust or change the terms of Hogg Rewards at any time, given two (2) days written notice to Hogg Rewards Members.

Notice of the change will be delivered to Hogg Rewards Members via their account email address.


RETURN POLICY

  • You can return an item within 14 days of receiving your order for a store credit. Items outside of this time period cannot be returned or exchanged. 
    Please reach out to irene@hoggoutfitters.com for return instructions. 
  • If you receive a defective item or your order is missing an item, please reach out to irene@hoggoutfitters.com within 30 days of receiving your order with pictures and/or video of your defective item or a picture of your packing slip for missing items. Item will be replaced by way of store credit. Items outside of this time period will not be credited or replaced.

Please make sure your cup is not damaged or defective before customizing as no credits or replacements will be issued on customized items.

ORIGINAL SHIPPING ON ORDERS IS NON REFUNDABLE.