Refund policy


  • You can return an item within 14 days of receiving your order for a store credit. Items outside of this time period cannot be returned or exchanged. 
    Please reach out to for return instructions. 
  • If you receive a defective item or your order is missing an item, please reach out to within 30 days of receiving your order with pictures and/or video of your defective item or a picture of your packing slip for missing items. Item will be replaced by way of store credit. Items outside of this time period will not be credited or replaced.

Please make sure your cup is not damaged or defective before customizing as no credits or replacements will be issued on customized items.